Emergency Fiber Maintenance Scheduled Following Sunday's Storm

At ZiTEL, our top priority is providing reliable fiber internet service to the communities we serve. Following Sunday's severe storm, a fallen tree damaged an Appalachian Power (AEP) utility pole on Goodview Road. AEP has since completed the replacement of the damaged pole, and we have now received authorization to transfer our fiber infrastructure to the new pole.

To complete this necessary work safely and restore the integrity of our network, ZiTEL crews will perform emergency fiber maintenance tomorrow.

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  Field light pole and road

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  Power Pole Number

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  Whole power pole

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  Road and Field

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  Power pole from the other side

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  Top of Power Pole

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  Power Pole with orange lines covered

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  Tree down

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  Fiber Line

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  Close shot of the tree down

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  Fiber Line

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  Whole Power Pole

Areas That Will Be Affected

Customers located south of 3520 Goodview Road may experience a temporary interruption of service while our technicians move the fiber line to the newly installed pole.

The following roads may be affected:

• Goodview Road

• Spradlin Road

• Thomason Mill Road

• Thomason Lane

• Morris Road

• Family Tree Lane

• Hickory Lake Lane

Our crews will work as quickly and safely as possible to minimize downtime and restore service promptly once the transfer is complete.

Why This Maintenance Is Necessary

During Sunday's storm, a large tree fell and brought down the existing utility pole carrying both electrical and communications infrastructure. Before ZiTEL could relocate our fiber network, we had to wait for AEP to safely replace the damaged pole and authorize access for communications providers.

Now that the new pole is in place, our team can complete the fiber transfer to ensure continued reliability for customers in the area.

Thank You for Your Patience

We understand how important your internet connection is for work, school, communication, and entertainment, and we sincerely appreciate your patience and understanding while this emergency maintenance is completed.

Our crews are committed to restoring full service as quickly as possible while ensuring the long-term reliability of our fiber network. If you have any questions or experience service issues after the maintenance has been completed, please contact ZiTEL Customer Support at 540-328-1970.

Thank you for choosing ZiTEL and for your continued support as we work to keep our communities connected.